Store Policies

Tenyoh Online Store Policies

Once your order has been received, we will begin processing your payment and will ship the order as soon as the payment is received. In all credit card payments, your account will not be charged until the item is ready for shipment.
We generally use the US Postal Service (1st Class Package or Priority Flat Rate). Orders are shipped from Rapid City, South Dakota. We reserve the right to substitute shipping carriers based on delivery time or shipping rates.
All shipping rates are calculated based on weight. Refer to the sidebar of the Store Page for our latest shipping rate.
For an international or large order, contact us to find out your S&H fee.
We will ship orders within 3 business days of purchase. We will email you the shipping date, the carrier used, and the tracking number as soon as the package is mailed out.

If, for any reason, you are unsatisfied with our product, you may return the undamaged item for a full refund within 30 days of the original purchase date.
Claims for missing items or items damaged in transit must be received within 2 business days of receipt.
We will not refund your return shipping fee unless there is an error on our part related to your order.
To return an item, please contact us and let us know which items you will be returning, as well as the original order number. You may ship the product to us via any carrier:

Tenyoh Creation
1010 Mt. Rushmore Rd.
Rapid City, SD 57701

If you paid by credit card, we will credit your account upon receipt of the item. For orders paid by check, we will issue you a refund in the form of a check once we have received the undamaged item.

Your order begins processing immediately after you click [Place Order Now]. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
Email us as soon as possible if you want to cancel your order during processing.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Should you have other questions or concerns about our online store policies, please call us at (605)787-1099 or send us an email at tenyoh.creation@gmail.com.